Refund & Cancellation Policy

Custom On-Demand Items

Because Shopsbee operates as a custom on-demand decorator, all products are manufactured specifically to your order specifications (including custom artwork, logos, and specific sizing). As such, all custom-decorated items are final sale and non-refundable unless they arrive defective or damaged.

Cancellations

Orders enter production rapidly. You may cancel your order for a full refund within 2 hours of placement. After 2 hours, production will have commenced and the order cannot be cancelled or modified.

Damaged or Defective Goods

If you receive an item with a manufacturing defect or damage caused during transit, please contact our support team within 7 days of delivery. You must provide clear photographic evidence of the defect or damage. Upon verification, we will issue a free replacement or a full refund to your original payment method.

Refund Processing Time

Approved refunds are processed immediately on our end. However, please allow 3-7 business days for the funds to reflect in your bank account or credit card statement, depending on your financial institution's processing times.